Privacy Policy

1. Introduction

CARINDUST (“Carindust”, “Us”, “We”, “Our”). We are committed to managing your personal information in accordance with current legislation and best practice. Our aim is to be responsible, relevant and secure when using your data. You can find out more about us by visiting www.carindust.com.

Whenever you provide personal information we will treat that information in accordance with this Notice. We endeavour at all times to keep your data accurate and secure, and to honour your data preferences with regard to receipt of direct marketing e.g. postal communications, email, mobile messaging and telephone calls.

We respect your privacy and we are committed to protecting your personal Information as that term is defined in the General Data Protection Regulation (“GDPR) (“Information”). We comply with the principles of the GDPR and aim to maintain consistently high levels of best practice in our processing of your Information.

And here’s our upfront promise. We know how important it is for you to have control over any communications that you receive from us, so here’s a quick and easy way of opting-out of all marketing communications. BUT please remember that this will remove you from everything you’ve signed up for and you may wish to be more selective and choose which communications you no longer wish to receive, particularly by email or SMS, by clicking on the unsubscribe link provided at the bottom of each and every message we send you.

Please read in conjunction with our Terms & Conditions and our Cookie Policy. For these documents, please refer to the original Carindust website you came from, there will be a link in the footer to our Cookie Policy and the Terms & Conditions for that site.

This Privacy Policy (“Policy”) is intended to inform you how we collect, use and disclose your personal data. This Policy is intended to assist you in making informed decisions about your Information when using our website or the services provided by us or our group companies. Please take a few moments to read and understand the Policy.

By using our website and services you consent to our collection and use of your Information as described in this Policy. If we change our Policy and/or procedures, we will update this Policy to keep you aware of what Information we collect, how we use it and under what circumstances we may disclose it. Your continued use of the website or services after this Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of this Policy, as amended. We encourage you to bookmark this Web page and review this Policy regularly.

In addition to this Policy, each service offered by us or our group companies may have additional privacy provisions that are specific to the particular service. These supplemental disclosures are made adjacent to the particular service at the time your Information is collected.

2. What information do we collect?

All your Information will be held and used in accordance with the GDPR where applicable. If you want to know what Information we collect and hold about you, please email us at: info@carindust.com, or write to us at the address given at the end of this Policy. When you visit and use our website or request our services you may provide us with or we may collect your Information such as your postal address, email address and other personal information. You may provide or we may collect this Information in a number of ways:

2.1. Information you voluntarily provide to us

We collect and maintain Information that you voluntarily submit to us during your use of our website or services. For example:

When you register on our website or for a product or service, you may provide us with certain Information including your name, email address, user name, password and demographic Information
If you sign up to our service via a social network we may use the profile Information you enable us to access regarding your interests.
If you sign up to receive a newsletter, a magazine, enter a competition or participate in social networking activities, you may provide us with contact Information (e.g., email, telephone and/or or physical address)
You may provide us with Information in the course of email, customer support interactions and surveys.

Different websites operated by us may ask for different pieces of Information. You can choose not to provide us with certain Information, but this may stop you from gaining access to a service or limit the features that you can use on our websites. For more Information, please see the “How We Use Your Information” section of the Policy below.

2.2. Information we collect through your use of our Website

As you use our website, Information may also be passively collected by us through our use of cookies, flash cookies, web beacons, pixels, log files, and other technologies. This Information allows us to deliver more helpful Information, services, tools and advertisements. Please see our Cookie Policy for more Information.

2.3. Information we receive from third parties

We may also combine online and/or offline Information received from third parties with your Information. The third party Information is used for a variety of purposes including to verify other Information about you (e.g., verify your mailing address to send you requested products or services) and to enhance the content and relevance of the advertising we provide to you.

Common ID Cookie

This site uses cookies and similar tracking technologies such as the Common ID cookie to provide its services. Cookies are important devices for measuring advertising effectiveness and ensuring a robust online advertising industry. The Common ID cookie stores a unique user id in the first party domain and is accessible to our ad partners. This simple ID that can be utilized to improve user matching, especially for delivering ads to iOS and MacOS browsers.

Advertising Privacy Settings

FOR EU USERS ONLY: When you use our site, pre-selected companies may access and use certain information on your device and about your interests to serve ads or personalized content.

3. Protection of children’s personal information

3.1. Our sites and products are not designed for children, but one or two may receive visits by children and young people under the age of 16 and we encourage them to speak to their parents before submitting any personal Information on any of our sites.

3.2. We recommend that parents or guardians supervise young people while they are online.

3.3. We are dedicated to the protection of children’s and young people’s personal Information and we do not knowingly market to children.

3.4. If you are under 16 years of age you should always ask your parent or guardian before:

Responding to anything on any of our sites
Asking us to send anything to you or another young person
Enter a competition or a game online – you must generally be over 16 years of age to enter, but please do check the specific Terms & Conditions for each instance.
Post anything on a bulletin board or any chat room
Offer to agree to buy anything online

3.5. A parent or guardian may submit a request to info@carindust.com to stop any further use of a child or young person’s personal Information or to request that we suppress any Information as far as we are able. Before disclosing Information about a child, we may request that the parent or guardian provide reasonable Information for identification purposes.

4. Your Rights

4.1 Right to Confirmation

Each data subject has the right to require the controller to confirm whether personal data relating to him or her is being processed. If an affected person wishes to make use of this confirmation right, they can contact us at info@carindust.com, or write to us at the address given at the end of this Policy.

4.2 Right to Information

Any person concerned by the processing of personal data shall have the right at any time to obtain from the data controller information free of charge on the personal data stored about him and a copy of that information. Furthermore, the data subject has the right to be provided with with the following information:

the processing purposes
the categories of personal data being processed
the recipients or categories of recipients to whom the personal data have been disclosed or are still being disclosed, in particular to recipients in third countries or to international organizations
if possible, the planned duration for which the personal data are stored or, if that is not possible, the criteria for determining that duration
the existence of a right to rectification or erasure of the personal data concerning him or of limitation of processing by the controller or a right to object to such processing
the existence of a right of appeal to a supervisory authority
if the personal data are not collected from the data subject: All available information about the origin of the data, the existence of automated decision-making including profiling and - at least in these cases - meaningful information on the logic involved and the scope and intended impact of such processing on the data subject

In addition, the data subject has a right of access as to whether personal data has been transmitted to a third country or to an international organization. If that is the case, then the data subject has the right to obtain information about the appropriate guarantees in connection with the transfer.

If an affected person wishes to exercise this right to information, they can contact us at info@carindust.com, or write to us at the address given at the end of this Policy.

4.3. Right to Rectification

Any person affected by the processing of personal data has the right granted by the European legislator to demand the immediate correction of inaccurate personal data concerning him / her. Furthermore, the data subject has the right to request the completion of incomplete personal data, including by means of a supplementary declaration, taking into account the purposes of the processing.

If an affected person wishes to exercise this right of rectification, they can contact us at info@carindust.com, or write to us at the address given at the end of this Policy.

4.4 Right to Cancellation

Any person affected by the processing of personal data shall have the right to require the controller to immediately delete the personal data concerning him, provided that one of the following reasons is satisfied and the processing is not required:

The personal data has been collected for such purposes or otherwise processed for which they are no longer necessary.
The data subject withdraws the consent on which the processing was based the data controller lacks any other legal basis for the processing.
The data subject objects to the processing and there are no legitimate reasons for the processing, or the data subject appeals the processing.
The personal data was processed unlawfully.
The deletion of personal data is required to fulfill a legal obligation under Union or national law, to which the controller is subject.
The personal data were collected in relation to information society services.

If one of the above reasons is correct and an affected person wishes to arrange for the deletion of personal data held by us, they may, at any time, contact us at info@carindust.com, or write to us at the address given at the end of this Policy. Our data protection officer or another employee will arrange that the deletion request be fulfilled immediately.

If the personal data have been made public by us and if our company is responsible for deleting personal data as the person responsible, we shall take appropriate measures, including technical ones, taking into account the available technology and the implementation costs to inform other data controllers processing the published personal data that the data subject has requested that these other data controllers delete all links to such personal data or copies or replications of such personal data, as far as the processing is not required. Our data protection officer or another employee will arrange the necessary in individual cases.

4.5. Right to Restriction of Processing

Any person affected by the processing of personal data has the right to require the controller to restrict the processing if one of the following conditions applies:

The accuracy of the personal data is contested by the data subject for a period of time that enables the person responsible to verify the accuracy of the personal data.
Processing is unlawful, the data subject refuses to delete the personal data and instead requests the restriction of the use of personal data.
The controller no longer needs the personal data for processing purposes, but the data subject needs them to assert, exercise or defend legal claims.
The data subject has objected to the processing and it is not yet clear whether the legitimate reasons of the person responsible outweigh those of the data subject.

If one of the above conditions is met and an affected person wishes to request the restriction of personal data stored by us, they may at any time contact our data protection officer or another employee of the controller. Our data protection officer or another employee will cause the restriction of processing.

4.6. Data Transferability

Any person affected by the processing of personal data shall have the right to obtain the personal data concerning him or her provided to a controller by the data subject in a structured, common and machine-readable format. It also has the right to transfer this data to another person responsible, without hindrance by the controller, to whom the personal data was provided, provided that the processing is based on the consent or on a contract and processing by means of automated processes, unless the processing is necessary for the performance of a task of public interest or in the exercise of public authority, which has been assigned to the responsible person.

Furthermore, in exercising their right to data portability, the data subject has the right to obtain that the personal data are transmitted directly from one controller to another, insofar as this is technically feasible and if so this does not affect the rights and freedoms of others.

In order to assert the right of data transferability, the data subject may at any time turn to the data protection officer appointed by us.

4.7. Right to Object

Any person concerned by the processing of personal data shall have the right, for reasons arising from its particular situation, against the processing of personal data relating to it.

In the event of an objection, we will no longer process personal data unless we can demonstrate compelling legitimate grounds for processing that outweigh the interests, rights and freedoms of the data subject, or the processing is for the purpose of asserting, exercising or defending legal claims.

If we process personal data in order to operate direct mail, the data subject has the right to object at any time to the processing of personal data for the purposes of such advertising. This also applies to the profiling, as far as it is associated with such direct mail. If the data subject objects to processing for direct marketing purposes, we will no longer process the personal data for these purposes.

In addition, the data subject has the right, for reasons that arise from their particular situation, against the processing of personal data relating to them, which we carry out for scientific or historical research purposes or for statistical purposes, to object, unless such processing is necessary to fulfill a public interest task.

In order to exercise the right to object, the data subject can directly contact us at info@carindust.com, or write to us at the address given at the end of this Policy. The data subject is also free, in the context of the use of information society services, to exercise his right of opposition by means of automated procedures using technical specifications.

4.8 Automated Decisions in Individual Cases Including Profiling

Any person concerned by the processing of personal data shall have the right not to be subject to a decision based solely on automated processing, including profiling, which has a legal effect on it or, in a similar manner, significantly affects it; unless the decision (1) is necessary for the conclusion or performance of a contract between the data subject and the controller, or (2) is permitted by Union or Member State legislation to which the controller is subject, and that legislation provides for appropriate measures to safeguard the rights and freedoms as well as the legitimate interests of the data subject; or (3) with the express consent of the data subject.

If the decision (1) is required for the conclusion or performance of a contract between the data subject and the controller or (2) it is done with the express consent of the data subject, we shall take appropriate measures to safeguard the rights, freedoms and legitimate interests of the data subject person, including at least the right to obtain the intervention of a person by the controller, to express his / her own position and to contest the decision.

If the data subject wishes to enforce automated decision-making rights, they may contact our data protection officer or other data controller at any time.

4.9 Right to Revoke Consent

Any person affected by the processing of personal data has the right, granted by the European directive and regulatory authority, to revoke consent to the processing of personal data at any time.

If the data subject wishes to assert their right to withdraw consent, they may at any time contact contact us at info@carindust.com, or write to us at the address given at the end of this Policy.

5. How we use your information

We will use your Information in the ways described below and as described at the time that the Information is collected.

5.1. To Provide the Services

In general, we use your Information as necessary or appropriate for our business purposes including to:

Administer your account where you have opened an account with us
Register you and provide you access to the website or services requested by you
Respond to inquiries or requests that you direct to us
Fulfil your requests for products or services
Send communications and administrative emails about the website or our services
Personalise and better tailor the features, performance and support of the website and our services for your use; analyse, benchmark and conduct research on user data and user interactions with the website and our services
Run competitions
Deliver customer services
Other purposes related to any of the above

5.2. Marketing

Where you have provided us with the appropriate consents, or where the GDPR entitles us to do so, we may send you marketing materials about other products or services offered by Carindust, including products or services offered by our group companies.

In addition, where you have provided us with the appropriate consents, we may also pass your Information for marketing purposes or host messages on behalf of one or more of our group companies or other selected third parties in the following sectors where the Information they provide will be relevant to you: Professional Associations, Automotive, Charity, Education and Training, Recruitment, Business and Leisure Travel, Events, Conferences and Exhibitions, Financial Services, Surveys and Research, Media, Broadcast and Marketing, Publishing and Subscriptions, Business and Information Services, Electronics, computers, Software and AV, Sports and Sportswear, Gaming, Betting, Telecoms and Retail and Partners and Sponsors of Promotions, Events and Competitions.

However, be assured that we understand the irritations of unsolicited communications and we are fully committed to ensuring the rights and obligations set out in the GDPR and the Privacy and Electronic Communications Regulations 2003, updated 2004 and 2011 are respected.

5.3. Behavioural Advertising – customer-relevant advertising

We believe that advertising is more interesting to you when it is relevant. Accordingly, we may customise the advertisements that you see based upon:

The Information you voluntarily provide to us
Geographic location Information, which we may determine through your IP address, from your mobile device, or other ways
Data we receive from third parties
Your visits to our website or your use of our services (commonly referred to as "Behavioural Advertising"). Please see our Cookie Policy for further Information.
Advertisers or other third parties using our website may also engage in Behavioural Advertising and use cookies and other technologies s in the manner in our Cookie Policy. We do not control these advertisers or other parties' use of cookies or other technologies or what they do with the Information they collect. Please see our Cookie Policy for further Information.

You can limit the way that we tailor advertising based on your Information by objecting to the cookies that we or third parties wish to place on your browser or deleting the cookies that we or third parties have placed on your browser. Please see our Cookie Policy for more details of how to delete cookies.

After you have exercised your right to object or reject the use of cookies, you may still see advertisements, but the advertising may not be as relevant to your interests. If you change your computer, change your browser or delete certain cookies, you will need to renew your preferences.

6. Can I find out what personal information Carindust holds on me?

Under GDPR you have the right to request a copy of the Information that we hold about you. It will require two pieces of identification to prove your identity. Please make a written application to the Data Protection Officer, Carindust, 1 Eton Street, Richmond, TW9 1EF. The statutory time for our response is 1 month but with your help in providing us with relevant Information we endeavour to respond sooner.

If any of the Information that we hold about you is incorrect and you’d like it amended, please email info@carindust.com and we’ll review your request.

If the incorrect Information relates to your magazine subscription, then you can contact the Customer Services team on +44 01604 251 451who will update your details as soon as practically possible.

7. How we disclose your information to third parties

We may share your Information with third parties as specifically approved by you or under the circumstances described below and in this Policy.

7.1. Disclosure for legal reasons

We may disclose your Information if we are under a duty to disclose or share your Information to comply with any legal obligation or in order to enforce or apply or fulfil our terms and conditions and other agreements or protect the rights, property, or safety of our customers, our group companies or others. This includes exchanging Information with other companies and organisations for fraud protection and credit risk reduction.

We use a number of third party organisations to help provide a professional service to our customers (i.e. fulfilment bureaus, call centres, and website designers). These organisations act as data processors and are strictly contractually controlled in how they may/may not use your Information and we remain responsible for the protection of your Information.

7.2. Promotions and Sponsors

Some or all of the Information collected during a promotion, contest or poll (“Promotions”) may be disclosed publicly. It may also be shared with other third parties as disclosed and consented to by you at the time of collection or in the Promotion rules. These third parties may include providers of prizes in order to update you of your status of your prize or other fulfilment needs or a co-sponsor who may use your Information to administer the Promotion or for their marketing purposes, but only in conformance with your consent, or with the terms published at the time your personal data is collected. We are not responsible for the privacy policy or practices of third parties.

When you participate in a Promotion, you are subject to any official rules for that Promotion, which may contain additional Information about the specific privacy practices associated with the Promotion.

7.3. Changes to our Company

In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Policy.

7.4. Message Boards and Chats

We may make message boards, chat rooms, and other interactive forums available as part of our services. You should be aware that any Information which you post to these interactive forums or otherwise choose to make publicly available, may be disclosed and available to all users who have access to that portion of our website or services. By using these interactive forums, you agree that we are not responsible for any Information that you disclose or communicate in such forums, and any disclosures you make are at your own risk.

8. Updating and control of your information

There are a number of ways in which you can control the collection, use, and sharing of your Information and update your Information and preferences.

8.1. Opting-Out on Receipt of Marketing Communications

When you receive electronic marketing communications from us you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in e-mails covering any marketing communication from us.

9. Third party links and services

Please remember that when you use a link to go from our website to another website or you request a service from a third party, our Policy no longer applies. Your browsing and interaction on any other website or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies. We do not monitor, control, or endorse the Information collection or privacy practices of any third parties. We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices. This Policy applies solely to Information collected by us through our website or services and does not apply to these third party websites and third party service providers.

10. Where we store your information

The Information that we collect from you may be transferred to, stored and processed at a destination outside the European Economic Area, (all EU countries plus Norway, Iceland and Liechtenstein). Your Information may also be processed by staffs operating outside the EEA who work for us or for one of our suppliers, for instance, for customer service purposes. By submitting Information to us, you agree to this transfer, storing or processing. We will take all reasonable steps necessary, including the use of the Model Contractual Arrangements as approved by the EU, or other contractual means to ensure that your Information is treated securely and in accordance with this Policy and the GDPR. We do not store credit card details nor do we share customer details with any 3rd parties.

11. Security of your information

We follow appropriate security procedures in the storage and disclosure of your Information so as to prevent unauthorised access by third parties. We also require those parties to whom we transfer personal Information to comply with the same. However, unfortunately, the transmission of Information via the Internet is not completely secure. So, we cannot ensure the security of your Information transmitted by you to us via the internet. Any such transmission is at your own risk and you acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of your Information, except to the extent we are required to accept such responsibility by the GDPR. Once we have received your Information we will use security procedures and features to prevent unauthorised access to it.

12. Reporting of security vulnerabilities

Carindust is committed to the privacy, safety and security of our customers. If you discover a potential security vulnerability, we would appreciate it if you could report it just to us in a responsible manner. Please email us at info@carindust.com and we will respond to you as soon as possible. This provides us with an opportunity to work with you and quickly address and resolve any issue. Publicly disclosing a potential vulnerability could put the wider community at risk, and therefore we encourage you to come to us first. We’ll keep you informed as we move forward with our investigations.

13. Social Media

13.1. Carindust provides users with the ability to use their social media credentials to sign in to our website(s).

When you create your Carindust account, and authenticate via a third-party service like Twitter or Facebook, you grant permission to the social network to share your user details with us.

Depending on the network this will include

Basic account Information included in your public profile such as name and email address required to verify and facilitate your sign in
Other Information that is publically available based upon the privacy settings you have with your social media account.
Any other details you choose to share according to your specific account settings.

We will be clear when we do request more than just basic account Information from you and request that you should also check what permissions we are asking for before you connect with these apps and services. We want to use this Information to better tailor any content we provide to you.

Social sign-in may be provided by Carindust or a third party

13.2. Social networking sites, such as Facebook, Linked-In, among others, work with us as trusted third party partners. We also work with application developers who specialise in social media, so that we can connect with your social networks. We provide access to our Websites for third parties and business partners so that we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network.

13.3. We do not control how your personal Information is collected, stored or used by such third party sites or to whom it is disclosed. You should review the privacy policies and settings on any social networking site that you subscribe to so that you understand the Information they may be sharing. If you do not want your networking sites to share Information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such Information. Carindust is not responsible for how these third party sites may use Information collected from or about you.

14. Anti-spam policy

Carindust provides exciting and thought-provoking content in our emails and aims to tailor them to the specific needs & interests of our brand audiences. We hope you enjoy receiving and reading them.

Carindust has zero tolerance concerning the sending of unsolicited/bulk commercial email - “spam”. In respect of this policy, please also refer to our full Terms & Conditions and Cookie Policy.

14.1. Automated Spam Filtering: We automatically scan all incoming electronic messages and filter out those that appear to be spam. As no system can be 100% accurate in detecting genuine emails from spam, authentic messages may occasionally be filtered. If you believe this may have happened, please contact the recipient by another means.

14.2. Unwanted messages from Carindust: Any recipient of email communication from us may request, at any time, to unsubscribe. In the unlikely event you are in receipt of email communication from Carindust which could be considered as spam, we encourage you to report it to us by forwarding a copy to us at: info@carindust.com

We will fully investigate any reports of abuse.

15. How to contact us

Email us: info@carindust.com

Changes to this Policy

We may amend/update this policy by publishing a new version on this web site at any time, so we encourage you to check back regularly to make sure that you are still happy with the terms under which we process your personal data.